Terms & Conditions

TERMS & CONDITIONS

This website (“Site”) is made up of a number of pages. The pages about Natural Health and its brands, products and services are hosted by or on behalf of Natural Health International LTD and are subject to the terms and conditions set out below and any other specific terms and policies applicable to those matters. To the extent of any inconsistency, the specific terms and policies shall prevail.


Acceptance of terms of use

Your access to, and use of, this Site is subject to the following terms and conditions (“Terms”) and the privacy policy. References in the Terms to “us”, “we” or “our” are references to Natural Health International Limited, its related companies, and directors, officers, employees or agents. By using the Site you acknowledge that you have read, understood and accepted these Terms and the privacy policy, and agree to be bound by them. From time to time we may update or revise these Terms or the privacy policy without notice. Please check these Terms and the privacy policy periodically for changes. Your continued use of the Site after the Terms or the privacy policy have been changed indicates your acceptance of those changes.


Site content

While we have endeavored to ensure that the information we have provided on the Site is free from error, it is provided “as is” and “as available” and without warranties of any kind either express or implied. Natural Health does not warrant the accuracy, currency or completeness of the information on the Site or that the Site is error free or suitable for your intended use. Natural Health does not warrant that the Site or the server that makes it available are free of viruses or other harmful components and we shall not be responsible or liable for any error in, or omission from, the information we have provided on the Site except as required by law.

We reserve the right to make changes to the information provided on the Site at any time and without notice.


Use of the site

You agree not to use the Site for any purpose that is unlawful or prohibited by these Terms. You may download the information on the site for your own personal use but otherwise neither the site, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without our prior written consent. Your use of the Site will not create nor will you represent to have any interests or rights in our intellectual property. You agree that you will not interfere with any other party’s use and enjoyment of the Site, or damage the operation of the Site, or our systems or those of other persons who use the Site, whether by way of a virus, corrupted file, any other software or program, or otherwise. We reserve the right to suspend your use of the Site where we consider that you may have breached these Terms or the law.


Intellectual property rights

All right, title and interest in all intellectual property rights in all concepts, systems, written, graphic and other material relating to the Site and its contents is owned by, and shall at all times remain the exclusive property of, us, our licencors and the providers of any other products and services accessible on the Site, and is protected by New Zealand and international law. Nothing in these Terms shall constitute a licence of intellectual property rights to you.

 

Exclusion of liability and indemnity

To the fullest extent permitted by law, we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Site. All representations, terms, warranties, guarantees or conditions whether implied by statute, common law or custom of the trade or otherwise are excluded to the fullest extent permitted by law. Such exclusions apply to Natural Health, its related companies, and directors, officers, employees or agents of Natural Health International LTD or its related companies, as the context requires. You agree to indemnify us against all liabilities, losses, (including consequential and indirect losses) claims and expenses suffered or incurred by us, and all claims and demands made against us, arising directly or indirectly out of your use of the Site, or any breach of these Terms.


Delivery

All your purchased items will be shipped from New Zealand using air courier services. Upon purchasing over NZ$100, the shipping fee is free and if the purchase is below NZ$100, additional shipping fee of NZ$11 will be included.

Items will be processed and shipped within 4 to 7 working days. However, it can take longer depending on holiday seasons, public holiday, natural disasters and customs entry. Natural Health will provide a shipping code to all customers after purchases that MUST be kept until you receive the purchased items.


If you make a purchase WITHOUT MEMBERSHIP:

Modifying personal information (including address, consignee or phone numbers) MUST be done BEFORE shipping. This can be done by calling our customer service (070-7012-2455) or requesting on the customer page on our website.

Please check all the details before making a purchase, as expenses of shipping cannot be covered if any modifications are made after shipping.


Exchange & Refund

If you are not satisfied with your purchase, you can exchange, return or get a refund on purchased item within 15 days from the date you have received it.

Exchanges and Refunds are available if:

The product has been damaged during delivery process.

You have received a different product to the description on our website.

In these cases, Natural Health will cover the expenses for shipping.

You can exchange or get a refund even if you have changed your mind about a purchase; however, the items must not be opened or damaged including the packaging. In this case, the customers can exchange or get a refund but must cover all the expenses for shipping.

No Exchanges and Refunds are available if:

You have changed your mind about the purchase but if the item has already been opened and damaged.

It has been more than 15 days from the date you have received it.

For further enquiries, please call our customer service (070-7012-2455) or leave a message on our website, and we will answer your questions as soon as possible.


No waiver

Failure on the part of Natural Health International LTD to enforce any of these Terms shall not be construed as a waiver or as a waiver of Natural Health’s right to enforce these Terms at a later date.


Governing law

New Zealand law governs the use of the Site and these Terms.